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Visionaria

Delete Your Account

Updated at 2026-10-07

You have the right to request deletion of your Visionaria account and associated personal data at any time. This page provides you with clear instructions on how to delete your account.

How to Delete Your Account

Option 1: Through the App

If you have access to your account, you can delete it directly through the app:

  1. Open the Visionaria app
  2. Go to Profile, then Settings
  3. Tap "Delete account" at the bottom
  4. Follow the on-screen instructions to confirm deletion

Option 2: By Email Request

If you don't have access to your account or the app, you can request account deletion by email:

  1. Send an email to: info@visionariaapp.com
  2. Subject line: "Account Deletion Request"
  3. Include the email address associated with the account you want to delete
  4. Specify that you want your account and associated data deleted

Important: The deletion request email must be sent from the email address that is registered to the account you want to delete. This is required for security verification purposes.

What Happens When You Delete Your Account

When you delete your account, we will:

  • Remove your personal information from our active systems
  • Delete your account profile and associated data
  • Remove your app usage data and preferences

Subscriptions: deleting your account does not cancel a subscription bought in the App Store or Google Play. Cancel it in your store settings first, as described in Subscriptions and payments, or it keeps renewing.

Data Retention After Deletion

Some data may be retained for legal and business purposes:

  • Purchase records: Apple, Google and Adapty keep records of purchases under their own retention rules. If the law requires us to keep a record (for example, for tax or accounting), we keep only that record, for as long as required
  • Backup data: Copies of our databases are replaced on a rolling basis, so your data is gone from all backups within 90 days
  • Anonymized analytics: Aggregated, non-personal data may be retained for business analysis

Processing Time

Account deletion requests are processed within 30 days of receipt. Data is permanently removed from our active systems within this timeframe, and from backups within 90 days.

Need Help?

If you have any questions about account deletion or need assistance, please contact us:

Related Information

For more information about how we handle your data, please review: